Direct bookings
Cancellation Policy
This policy applies to bookings made directly with Lovegrove Churchill Ltd. Airbnb bookings are subject to the cancellation terms shown on Airbnb.
Last updated 3 August 2026
Guest cancellations
To cancel, reply to your written booking confirmation or email lovegrovecottage@gmail.com. The time we receive your cancellation determines the refund.
| When we receive the cancellation | Refund of accommodation price |
|---|---|
| Within 24 hours after the written booking confirmation | 100% refund. |
| More than 24 hours after confirmation, and at least seven full days before the scheduled 4:00 pm check-in | 50% of the accommodation price for each cancelled night. |
| Fewer than seven full days before the scheduled 4:00 pm check-in, or a no-show | No refund of the accommodation price. |
Security deposit and extras
If the stay does not take place, the £500 security deposit will be returned in full within five business days after we confirm the cancellation. Any paid optional extra that we do not provide will also be refunded. Refunds are made to the original payment method used through Stripe.
If we cancel
If we cannot provide the accommodation and have to cancel your booking, we will return all sums you have paid for it. Where possible, we may first offer suitable alternative dates, but you do not have to accept them.
Exceptional circumstances and statutory rights
We encourage you to obtain suitable travel insurance. We will consider requests arising from exceptional circumstances fairly, but any departure from this policy must be confirmed in writing.
Accommodation booked for specific dates is generally excluded from the statutory 14-day cooling-off right that applies to some distance contracts. The 24-hour full-refund period above is an additional contractual benefit. Nothing in this policy affects consumer rights that cannot legally be excluded, including your rights if the accommodation is not provided with reasonable care and skill or is materially different from what was agreed.