Direct bookings

Booking Terms

These terms apply when you book Lovegrove Cottage directly with Lovegrove Churchill Ltd. They do not apply to bookings made through Airbnb, which are governed by Airbnb’s terms.

Last updated 3 August 2026

1. Enquiries and confirmation

Sending an enquiry does not reserve the cottage. We will confirm availability, the full price, any agreed extras and the payment schedule in writing. A booking is confirmed only when we have sent written confirmation and received the payment then due.

The person making the booking must be at least 18, have authority to book for everyone in the party, and ensure that all guests follow these terms and the house rules.

2. Prices and length of stay

• The usual minimum stay is two nights.
• We may set a longer minimum stay for peak periods, including Christmas, New Year’s Eve and peak summer dates. Any longer minimum will be made clear before you book.
• The quoted accommodation price includes the standard cleaning fee.
• Longer-stay discounts may be available. Any discount must be included in our written quote.
• The single sofa bed is available by prior request for an additional £50 per night.
• Early check-in is £20 and late checkout is £20, each subject to prior written agreement and availability. If both are approved, the total charge is £40.

3. Payment schedule

Payment is taken securely through Stripe using an accepted debit or credit card. We do not ask you to enter card details into the enquiry form.

If a balance is not paid by its due date, we will contact you. If it remains unpaid after a reasonable opportunity to pay, we may treat the booking as cancelled under the Cancellation Policy.

4. Refundable security deposit

The £500 security deposit is held against damage, missing items, excessive cleaning or a serious breach of the house rules. After checkout, it will be returned to the original payment method within five business days, less any reasonable and evidenced deduction. If a matter cannot reasonably be resolved within that period, we will explain the reason and provide an update.

We will explain any proposed deduction and provide supporting information. The security deposit is not used as a cancellation charge and will be returned in full if the stay does not take place.

5. Occupancy, check-in and house rules

• Check-in is from 4:00 pm to 10:00 pm using the lockbox; checkout is by 10:00 am unless we agree otherwise in writing.
• The maximum occupancy is five guests, including children.
• No pets, parties, smoking or vaping are permitted.
• Guests must take reasonable care of the cottage and tell us promptly about any damage, breakage or maintenance problem.

6. Changes and cancellation

Requests to change dates or guest details are subject to availability and written agreement. A change may affect the price or minimum stay. If you cancel, the Cancellation Policy applies.

If we have to cancel because we cannot provide the accommodation, we will return all sums you have paid for the booking. We will not be responsible for losses that were not reasonably foreseeable when the booking was made, but nothing in these terms limits rights or liabilities that cannot legally be limited.

7. Contact and complaints

Before booking, contact us through the enquiry form or email lovegrovecottage@gmail.com. After booking, you can also reply to your booking confirmation. Please raise any problem promptly so we have a reasonable opportunity to help during your stay.

8. The contracting company

Your contract is with Lovegrove Churchill Ltd, a private limited company registered in England and Wales under company number 14301153. Its registered office is 5 Brayford Square, London, England, E1 0SG.

These terms are governed by English law. Your statutory consumer rights are not affected.